View images and results via online Patient Portal
At Queensland X-Ray, we strive to make accessing your images and results as convenient as possible. We prioritise patient care and privacy, ensuring that your images and results are easily accessible while maintaining the highest level of security. You can use any device to access, view and share your images and results through our Patient Portal.
Shortly after your first visit to Queensland X-Ray, you will receive a text message about accessing your results through our Patient Portal. This secure portal allows you to view and download your medical images and results at any time. It is compatible with most internet browsers and mobile devices, ensuring accessibility from anywhere in Australia.
The SMS message contains important information to help guide you through the account creation process. For additional help, please refer to our FAQs below.
Your images will generally be made available on the same day as your imaging, with your report made available around two weeks after your appointment.
Access your images and results
Our Patient Portal is available as an app (available for both Apple and Android users) or via our website. Access your results by selecting from the options below.
Patient Portal FAQs
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You can use any device to access, view and share your images and results through our Patient Portal. Shortly after your first visit to Queensland X-Ray (generally within 48 hours), you will receive a text message with an online access link to our Patient Portal along with your username. Click the link and follow the prompts to create an account. You will be asked to verify your identity by entering your date of birth.
The text message will be sent to the mobile number we have on file for you so please ensure your record is up to date.
For best results, we encourage you to download our Patient Portal app. Links to both Apple and android versions of the app are available on this page.
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No. For security reasons, you will need a unique mobile phone number or email address to set up a Patient Portal account.
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Sometimes it takes up to 48 hours after your appointment for the activation text to arrive. Also, please ensure we have your current mobile phone number on record as this is where the text message will be sent.
If you’ve waited 48 hours then please email patienthelp@qldxray.com.au with your full name and date of birth and we’ll resend.
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When creating a password you’ll need to make sure you include 6 characters including one capital letter, one number and a special character such as ! or $ or #.
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If you've forgotten your password simply click the ‘Forgot Password’ link on the Patient Portal login screen and enter in your mobile phone number or email address. We'll send you a link allowing you to update your password.
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Your report will be available around two weeks after your referring Doctor has received it from us. If it’s been longer than this time, please email patienthelp@qldxray.com.au with your full name and date of birth.
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Yes. If you'd like to share your images and report with your doctor, family or friends, you can do so by clicking ‘Share Report’. A box will pop up with a unique code which you can send as an email or copy and paste into a message.
Once the recipient has received this code, they can visit patient.qldxray.com.au and access that one report along with the images. It's important to note they won't be able to see anything else in your file.
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If your username (which should be your mobile phone number) and password (which you will have created when you activated your account) are not working, please use the ‘Forgot password’ link on the login screen. If you are still having difficulty, please email patienthelp@qldxray.com.au
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Your images will generally be made available on the same day as your imaging.
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Shortly after you visit Queensland X-Ray (generally within 48 hours), you will receive a text message with an online access link to our Patient Portal along with your username. Click the link and follow the prompts to create an account. You will be asked to verify your identity by entering your date of birth.
The text message will be sent to the mobile number we have on file for you so please ensure your record is up to date.
For best results, we encourage you to download our Patient Portal app. Links to both Apple and android versions of the app are available on this page.
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Images and reports are available to you indefinitely from the day you activate your account. However, the app isn’t retrospective so will only be from the day you subscribe onwards.
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The Patient Portal is compatible with most internet browsers and mobile devices, ensuring accessibility from anywhere in Australia. The Patient Portal is not available outside of Australia. Please email patienthelp@qldxray.com.au if you require access from outside Australia.
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Patients under the age of 16 are considered minors and are therefore not eligible to create a Patient Portal account. Please return to your referring health practitioner for images/results.
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If you've read our FAQs and still require assistance, please email patienthelp@qldxray.com.au. Please note that emails are responded to during regular business hours.